Privacy Policy
Last updated: February 2026
This Privacy Policy explains how Optimum Hospitality Solutions Ltd ("we", "us", "our") collects, uses and protects the personal information you provide when using this website or engaging our consulting services.
1. Who we are
Optimum Hospitality Solutions Ltd is a company registered in England and Wales (Company Registration Number 17286143), with its registered office at Suite RA01, 195–197 Wood Street, London E17 3NU, United Kingdom. For any privacy queries, please contact us at info@optimumhospitalitysolutions.com.
2. Information we collect
We collect information that you voluntarily provide through our website contact form, consultation booking form or direct email correspondence. This typically includes: name, email address, telephone number, organisation/role and the content of your enquiry. Where you book a consultation we may also collect preferred date and consultation type. Our website uses cookies and analytics tools (see our Cookie Policy) which may collect technical information such as IP address, browser type and pages visited.
3. How we use your information
We use your personal information to respond to enquiries, deliver consulting services, send transactional emails (booking confirmations, follow-ups, proposals), maintain our client and prospect records, and improve our website and services. We do not sell your personal information.
4. Lawful basis (UK GDPR)
We process personal information on the lawful bases of (a) legitimate interest in operating and promoting our consulting practice, (b) consent where you submit a form or opt into marketing, and (c) contractual necessity where we are delivering a paid engagement.
5. Sharing your information
We share limited personal information with trusted service providers acting on our behalf, including transactional email delivery (Resend), database hosting (MongoDB) and analytics. These providers are bound by data protection obligations and process information only on our instructions. We do not transfer personal data outside the UK/EEA except where adequate safeguards are in place.
6. Retention
Enquiry and booking records are typically retained for up to 24 months from last contact unless a longer retention period is required by law, contract or to manage an ongoing client relationship.
7. Your rights
You have the right to access, correct, delete or restrict the processing of your personal data, and to object to processing or request data portability. To exercise any of these rights please contact info@optimumhospitalitysolutions.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
8. Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. However, no transmission over the internet is ever fully secure and you provide information at your own risk.
9. Updates
We may update this Privacy Policy from time to time. The latest version will always be available at this URL.
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