Services
A focused consulting practice covering operations, commercial performance, guest experience and people development, for hotels, serviced apartments, restaurants, bars and the wider hospitality sector. Every engagement is shaped to the business, the owner and the stage of growth.
Hotel Operations
End-to-end review and uplift of day-to-day hotel operations, including front office, housekeeping, food and beverage, and back of house.
EnquireServiced Apartment Operations
Operational frameworks built for multi-unit serviced apartment portfolios and aparthotel environments.
EnquireRestaurant, Bar and Pub Operations
Hands-on operational reviews for restaurants, bars and pubs, covering service flow, kitchen discipline, margin protection and team performance.
EnquireGuest Experience Improvement
Mapping and elevating every guest touchpoint, from arrival to departure, for measurable satisfaction and loyalty gains.
EnquireRevenue Improvement
Commercial diagnostics, channel mix optimisation and pricing discipline to grow top line and contribution across hospitality businesses.
EnquireSOP Development
Practical, business-specific Standard Operating Procedures your teams will actually adopt, across hotel, food and beverage, and serviced apartment formats.
EnquireStaff Training
Service, operational and leadership training programmes tailored to your brand, format and team maturity.
EnquireOperational Audits
Independent on-site audits with prioritised findings and clear, implementable recommendations.
EnquireProperty Management Support
Hands-on operational support for property managers and operators handling hospitality assets.
EnquireQuality Assurance Reviews
Brand standard and quality assurance programmes with structured scoring and follow-through across hotels, restaurants and aparthotels.
EnquireHospitality Consultancy for Independent Owners and Investors
Strategic and operational advisory for independent owners, hospitality groups and investors entering or scaling in the sector.
EnquireConsulting engagement
structure.
A clear framework for how we work together, from a complimentary discovery call through to ongoing advisory partnerships. Every engagement is shaped to the business.
Complimentary Discovery Call
- —30-minute introductory conversation
- —Initial discussion of business goals and challenges
- —No obligation
Hospitality Operations Consultation
- —Up to 90 minutes
- —Virtual or on-site consultation
- —Operational review and recommendations
- —Follow-up summary report
Operational Audit
- —Comprehensive review of operations
- —Guest journey assessment
- —Team, standards and process evaluation
- —Written recommendations report
Training & Leadership Workshops
- —Team development sessions
- —Leadership coaching
- —Service excellence training
Ongoing Advisory Support
- —Monthly consultancy and strategic support
- —Regular performance reviews
- —Action planning and accountability
All consulting engagements are tailored to the specific needs of each client. Following a discovery call, a bespoke proposal will be provided where appropriate.