Hospitality consulting services.
A focused consulting practice for UK hotel owners, hospitality operators and small groups, led personally by Sidney Adams. Eight specialist services covering operations, performance, people, guest experience and openings. Every engagement is scoped to the asset, the owner and the brief.
Hotel Operations Consultancy
Operational consulting for UK independent hotels, boutique groups and serviced accommodation operators, led personally by Sidney Adams. We work alongside your team in the property…
Learn moreHospitality Business Performance Improvement
Performance improvement for hospitality businesses where the numbers have plateaued or declined. We diagnose where the GOP is leaking and rebuild the operating layer to capture it,…
Learn moreLabour Productivity & Cost Optimisation
Labour is the single biggest controllable cost line in most hospitality operations, and the most commonly mismanaged. We rebuild the labour model around demand, role design and pro…
Learn moreGuest Experience Enhancement
Guest experience is built operationally, not on a values poster in the corridor. We rebuild the guest journey from arrival to departure with the SOPs, training and cadence that tra…
Learn moreHotel Pre-Opening & Operational Setup
Pre-opening support for new build hotels, aparthotels, boutique launches and major repositions. We build the operating spine, SOPs, team structure, standards and opening operating…
Learn moreHospitality Audits & Operational Reviews
Structured operational audits for owners, asset managers and operators who need an independent read on a property's operating health. Delivered within three weeks with prioritised…
Learn moreMulti-Site Hospitality Performance Support
Operational and performance support for hospitality groups, aparthotel operators and small portfolios. We standardise the performance layer across sites, including SOPs, KPIs, cade…
Learn moreInterim Hospitality Management Support
Senior interim operational support for owners and groups between permanent appointments, through turnaround periods or during pre-opening. We provide stability and discipline on th…
Learn moreEngagement
structure.
A clear framework for how we work together, from a complimentary discovery call through to ongoing advisory partnerships. Every engagement is scoped to the asset and the brief.
Complimentary Discovery Call
- —30-minute introductory conversation
- —Initial discussion of goals and challenges
- —No obligation
Operations Consultation
- —Up to 90 minutes
- —Virtual or on-site
- —Operational review and recommendations
- —Follow-up summary report
Operational Audit
- —Comprehensive review of operations
- —Guest journey assessment
- —Team, standards and process evaluation
- —Written recommendations report
Training & Leadership Workshops
- —Team development sessions
- —Leadership coaching
- —Service excellence training
Ongoing Advisory
- —Monthly consultancy and strategic support
- —Regular performance reviews
- —Action planning and accountability
All consulting engagements are tailored to the specific needs of each client. Following a discovery call, a bespoke proposal will be provided where appropriate.
Ready to improve operational performance, profitability and guest experience?
Schedule a confidential consultation with Optimum Hospitality Solutions.